Terms & conditions

Terms and Conditions

It is previously specified that these conditions exclusively govern sales by ISCHELL MICROPHONE SYSTEMS of technical products offered in the online store at ischell.com. These products are sold new except where mentioned. These conditions apply to the exclusion of all other conditions, in particular those in force in the stores.

1. General

The purpose of these general conditions of sale is to govern the contractual relations between the company ISCHELL MICROPHONE SYSTEMS, whose registered office is at 119 Imp. de la gare 2015. St Herblain, and the Customer defined below as being the user of the ischell.com site and accepting these General Conditions of Sale. All other conditions are not binding on the company ISCHELL MICROPHONE SYSTEMS only after written confirmation from him. The information on this site is given for information only and may be modified by the company ISCHELL MICROPHONE SYSTEMS without notice. The mere fact of placing an order on the ischell.com site implies unreserved acceptance of these general conditions of sale.

2 - Validation

You declare that you have read and accepted these general conditions of sale before placing your order. The validation of your order therefore implies acceptance of these General Conditions of Sale.
Unless proven otherwise, the data recorded by ischell.com constitute proof of all transactions made by ischell.com and its customers.

3 - Product prices

The prices appearing on the ischell.com site are expressed in Euros and include all taxes (TTC). They can be modified at any time and without notice.
The price is payable in cash on the day of the order. The prices charged are those applied at the time of the order, within the limits of available stocks and subject to typographical errors or changes in the French VAT rate. All changThis rate would then be immediately reflected in the selling prices. Outside the European Union or in the French overseas departments and territories, and according to the legislation in force in the delivery area, customs charges and duties and taxes may be claimed by them from the Customer. VAT will then not be applied on departure from France.

4 - Order

If the customer wishes to place an order, he must first identify himself. To this end, he will complete, according to the information provided to him online, a form made available to him in which he will include the information necessary for his identification and in particular his name, first name, telephone number, postal and email address and address. billing and delivery. Additional information may be requested subsequently to ensure the quality and safety of the delivery. All information is presented to the customer in French or English according to the user's choice. The customer having chosen the products presented, will definitively validate his order by clicking on the button “Validate the order” to show his commitment and his acceptance of the General Conditions of Sale. From this moment, the order is recorded, and an order number is communicated to the customer as well as a confirmation on the screen and / or by e-mail. Data recorded by the company ISCHELL MICROPHONE SYSTEMS constitute proof of the nature, content and date of the order.

No unilateral order cancellation will be accepted without the agreement of the company. ISCHELL MICROPHONE SYSTEMS. If despite everything, the buyer cancels his order, the taking into account of the cancellation will give rise to an indemnity fixed at 10% of the amount including tax of the order and the acquisition of the deposits paid.

Invoicing includes the detail of the price of each product including VAT as well as the amount of VAT calculated on the total including VAT and included in the total including VAT.

ISCHELL MICROPHONE SYSTEMS reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.

5 - Late payment

For any unpaid payment document, it will be invoiced, on the one hand, a fixed fee of 40 €, on the other hand, late interest fixed at one and a half times the legal interest rate. These penalties will begin to run on the date of payment fixed notwithstanding the requirement of the prior formal notice.

For professionals, payment will be made upon receipt of the goods or, after agreement no later than 30 days after the date of shipment. Any subsequent payment will be penalized at the rate of 1.5% per month. A lump sum indemnity of 40 € may be raised if justified, will be required for payment recovery costs due in addition to late penalties for non-compliance with agreed payment deadlines.

6 - Delivery method

Delivery is made to the address specified by the customer when placing his order. It will be carried out by La Poste or by a carrier. It can only take place once the order has been validated by the customer and payment has been made in full. The bank payment centers possibly concerned will therefore have given their prior payment agreement. In case of refusal of the said centers, the order will be automatically canceled.

7 - Availability

Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. For products not available, our offers are valid subject to a variable supply time. Please contact customer service for lead times.
In this context, information on the availability of products is provided to you at the time of placing your order. In the event that a product is unavailable after placing your order, we will inform you by email or by post upon receipt of the information received. You will then have the choice to maintain your order or not. In the event of a cancellation, your order will be automatically canceled and you will be refunded immediately if your bank account has been debited.
For payment by check, in the event that all or part of the order is unavailable, reimbursement will be made by check no later than thirty days from the payment of the sums paid by the customer.

8 - Delivery times

If the item ordered is available in stock, the shipping time is approximately 8 working days for any order placed before 13:00 p.m., and 10 days after. Delivery times will only start from the date of payment for the order. In the event of force majeure or exceptional events (natural disaster, epidemic, strikes, lockouts, etc.) delaying or prohibiting the delivery of goods, the company ISCHELL MICROPHONE SYSTEMS is released from any liability. In all cases, delivery on time can only take place if the customer is up to date with his obligations to the company. ISCHELL MICROPHONE SYSTEMS.

Any cancellation of order, whatever the reason, and accepted by the company ISCHELL MICROPHONE SYSTEMS will only be entitled to reimbursement of the sums paid. No compensation relating to this cancellation can be requested.

The customer must check the condition of the packages during delivery and, in the event of damage or missing product, specify their reservations on the delivery slip and confirm them, within three days of delivery, by telephone, mail or email. with and with society ISCHELL MICROPHONE SYSTEMS and by registered mail AR sent to the carrier himself.

9 - Complaint

By signing the delivery slip, the customer accepts the products delivered as is and therefore no claim relating to sudden damage during transport will be accepted. It is the customer's responsibility to carry out all checks and make all reservations on arrival of the equipment and to exercise, if necessary, all recourse against the carrier. Upon receipt of the goods, the customer must immediately check their condition and their compliance with the contract. All complaints relating to a defect in the delivered goods, an inaccuracy in the quantities or an incorrect reference compared to the order confirmed by the company ISCHELL MICROPHONE SYSTEMS, must be formulated in writing within four days of receipt of the goods, failing which the right to the complaint will cease to be acquired. Any return of goods requires the prior agreement of the company ISCHELL MICROPHONE SYSTEMS. In the absence of agreement, any returned merchandise will be made available to the customer at his own expense and risk, all transport, storage and handling costs being the responsibility of the customer. In all cases, the return of goods is carried out at the expense, risk and peril of the customer.

10 - Billing

A detailed invoice will be sent to the customer by Email. The indication of the amount of VAT gives the possibility to communities, companies and liberal professions to recover it.

11 - Method of payment

  • Bank cards: CB, VISA, MASTERCARD, MAESTRO ...
  • PAYPAL: Paypal account + Carte Bleue, Visa, Eurocard, Mastercard etc. This payment method is not available for France
  • 3 X No charge 50% when ordering: Bank cards accepted: CB, VISA, MASTERCARD, MAESTRO… 3-D Secure payment.
    The first cash payment is 50% of the purchase amount and the balance in 2 equal monthly installments without interest.
    Example: For a purchase of € 400 in 3 installments, after a first cash payment of € 200, you will reimburse 2 monthly payments of € 100.
    This type of payment is reserved for individuals whose billing address is located in metropolitan FRANCE.
  • Bank Transfer: Our bank details will be communicated to you in the order confirmation email.

12 - Guarantee and after-sales service

In addition to the legal warranty, our goods are guaranteed for two years against any manufacturing defect, except the speakers of ACUS amplifiers which are guaranteed for three months. The warranty is limited to the free replacement of defective parts. The materials must reach us carefully packaged, postage prepaid, and will be returned postage paid in mainland France (For other countries, the return may be the responsibility of the customer, consult us).

The contractual guarantee does not cover:
- abnormal or improper use of the products. In this regard, we invite you to carefully read the instructions for use supplied with the products,
- The warranty does not cover wear, tonal qualities, or accessories. The warranty is automatically void in the event of technical modification, opening of the covers or repair carried out by a workshop not approved by ISCHELL MICROPHONE SYSTEMS.

Depending on the date of purchase, the repair will be paid for by the company ISCHELL MICROPHONE SYSTEMS. In the event of return of equipment proving to be non-defective, transport, handling and testing costs (at an hourly cost of € 49,90 incl. Tax) may be invoiced to the customer. This warranty does not cover damage resulting from accidents, misuse or neglect.

Any return of goods requires the prior agreement of the company ISCHELL MICROPHONE SYSTEMS and obtaining a return number issued by the latter to the customer, which must be very legibly written on any returned package. The return of goods is carried out at the expense, risk and peril of the customer. The products must be returned either by registered post or by carrier. Products returned without physical protection or poorly protected will not be able to benefit from the guarantee, it is therefore up to the customer to take care to protect and insure the product (s) returned during their transport.

It is the customer's responsibility to keep the packaging, accessories supplied with the product as well as any labels affixed to the product or its packaging, and which are necessary to benefit from the guarantee offered.

Company ISCHELL MICROPHONE SYSTEMS will ensure that the warranty is applied to any product returned as soon as possible. On the other hand, the after-sales service of the company ISCHELL MICROPHONE SYSTEMS will choose the carrier responsible for delivering the goods to the customer.

13 - Right of withdrawal

From the date of delivery of your order, if you are an individual, you have 15 days to exercise your right of withdrawal and be fully refunded if you are not satisfied with the product, the costs of return of goods remaining at your expense. However, incomplete, worn, damaged or soiled products are not taken back. The item must be returned in its original packaging. As with any other return of merchandise, the customer must first obtain a return number from the company ISCHELL MICROPHONE SYSTEMS .

14 - Retention of title and liability

Company ISCHELL MICROPHONE SYSTEMS retains ownership of the goods until full payment by the customer. The transfer of ownership of the products to the customer takes place at the time of full payment of the price. However, during the period from delivery to the transfer of ownership, the risk of loss, theft or destruction is the responsibility of the customer. The non-performance by the customer of his payment obligations, for any reason whatsoever, confers on the company ISCHELL MICROPHONE SYSTEMS the right to demand the immediate return of the goods delivered at the expense, risk and peril of the customer.

15 - Data confidentiality

The personal data provided by the customer are not disseminated to third parties.
In accordance with the Data Protection Act of January 6, 1978 you have, at any time, the right to access, rectify, and oppose all of your personal data by writing to us by mail and justifying your your identity. The society ISCHELL MICROPHONE SYSTEMS is registered with the CNIL under number 1637288 To meet tax and legal obligations, a paper and computer copy of each invoice will be kept by the company ISCHELL MICROPHONE SYSTEMS.

16 - Customer service

For any information or question, our Customer Service is at your disposal:
Mail: info@ischell.com
Address : ISCHELL MICROPHONE SYSTEMS  - Customer service - 119 Impasse de la gare - 44800 - St Herblain - Phone: +33 (0) 662095491

17 - Intellectual property

All texts, comments, works, illustrations and images reproduced on ischell.com are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the site www.ischell.com is strictly prohibited. The brands mentioned and presented on the site www.ischell.com are trademarks registered by their respective owners.

18 - Liability

The products offered comply with current French legislation and the standards applicable in France. The responsibility of ISCHELL MICROPHONE SYSTEMS cannot be committed in the event of non-compliance with the legislation of the country where the product is delivered (for example in the event of a product ban, etc.). It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order.
Photos are for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics; and in case of doubt or if you would like additional information, do not hesitate to contact us at 33 (0) 662095491.
ischell.com is only responsible for the content of the pages it publishes.
In the event of a manifest error between the characteristics of the product and its representation and / or the conditions of sale, ischell.com cannot be held liable.
Of course, if you have any questions about the products, you can contact our Customer Service tel: 33 (0) 662095491.
In the event of professional purchases, ISCHELL MICROPHONE SYSTEMS will not incur any responsibility for any indirect damages as a result of the present, operating loss, loss of profit, loss of opportunity, damages or costs, which could arise as a result of the purchase of the products. The society ISCHELL MICROPHONE SYSTEMS will not incur any liability for any damage caused by our microphone systems and kits installed on an instrument.

19 - Attribution of jurisdiction

The contractual information is presented in French and the products offered for sale comply with French regulations. If necessary, it is up to the foreign customer to check with the local authorities the possibilities of using the product that he intends to order. The society ISCHELL MICROPHONE SYSTEMS cannot be engaged in the event of non-compliance with the regulations of a foreign country. For professional clients, all disputes relating to the formation, execution and termination of contractual obligations between the parties that cannot give rise to an amicable settlement will be submitted to the jurisdiction of the Commercial Court of Nantes, France, within the jurisdiction of which the registered office of the company is located ISCHELL MICROPHONE SYSTEMS .